Subject Matter Expert - Payments

About Netwealth Netwealth isn't just a company. We're shaping the future of wealth in Australia. Our award-winning platform and NextGen technology empower advisers and investors to achieve more, and we're proud to be recognised as one of Australia's most innovative FinTech businesses. Since 1999, we've grown rapidly by challenging the status quo. We move fast, think big, and stay agile. Free from unnecessary bureaucracy so we can deliver smarter solutions for our clients and create real impact. But what truly sets us apart? Our people. We're a team of curious, optimistic and courageous individuals who collaborate to make life better for more Australians. We value authenticity, and agility, and we believe in creating an environment where you can do your best work, grow your career, and feel part of something meaningful. If you're looking for a place where your ideas matter, where innovation is celebrated, and where you can help shape a brighter financial future, join us at Netwealth. Some people see a payment. You see everything behind it. You notice the systems that make it happen, the controls that keep it secure, the regulations that shape it, and the process improvements that make it more efficient. When things don’t quite add up, you’re the person others trust for answers. If you’re the person colleagues turn to for advice, enjoy solving complex problems, and like helping others build their capability, this could be the perfect role for you. We're looking for a Subject Matter Expert (SME) to become the technical backbone of our Payments function. This isn't a people leadership role, but your influence will be felt across the business This role supports all three Payments teams: Wrap Payments, Super Payments, and Adjustments, and plays a key role in strengthening technical capability, process consistency, and quality outcomes across the function. The work is varied. One day you might resolve a complex payment escalation; the next, you could be identifying a process improvement opportunity, supporting testing for a new platform enhancement, or helping team members develop their technical knowledge and confidence. You’ll help translate complex regulatory or technical changes into practical, real-world operational outcomes. We’re looking for someone who truly enjoys being curious, analytical, and focused on solutions. You’ll bring experience in payments, superannuation, or financial services operations, along with strong knowledge of payment processes, controls, and regulatory obligations. Knowledge of SuperStream and superannuation requirements will help you to hit the ground running You'll thrive in this role if you're the type of person who: - Loves solving complex problems and getting to the root cause - Enjoys coaching and sharing knowledge with others - Can influence outcomes without relying on formal authority - Sees opportunities to improve processes and isn't afraid to act on them - Balances customer outcomes, operational efficiency and risk considerations with confidence If you're ready to use your technical expertise to make a real impact across payments operations, we'd love to hear from you. Life At Netwealth At Netwealth, we believe a fulfilling career is built on growth, balance, and belonging. Our people are our greatest strength, and we’re committed to supporting you at every stage of life because when you thrive, so do we. We're proud to be recognised as one of Australia's top 5 companies for Career Development (endorsed by WORK180). From further education and diverse training opportunities to strong support for internal mobility. Your career can grow here. Our flexible hybrid model supports balance, with just 4 days in the office each fortnight. When you’re in, you’ll enjoy working from one of our modern, thoughtfully designed spaces across Australia – including our state-of-the-art Melbourne CBD office. All locations feature contemporary facilities to make your day comfortable, and in Melbourne, you’ll also enjoy perks like end-of-trip amenities and daily breakfast to make your commute easier. We offer benefits designed for your wellbeing and personal development, including; - Family-friendly support: Paid parental leave and a fully funded school holiday program - Wellness perks: CU Health (virtual healthcare), income protection, flu shots, wellness weeks, retail discounts and financial wellbeing services - A vibrant culture: social events, trivia nights, and corporate sports - Employee Resource Groups: LGBTQIA+, DAWN (Development and Accelerating Women at Netwealth), Culture Group and Carers Group - Community Impact: Paid volunteering and our Netwealth Impact Group We're proud of our inclusive and diverse workforce and encourage everyone to bring their genuine selves to work. It's one of our core values. We're committed to equity and inclusion through our gender equality, disability, LGBTQIA+, wellbeing and cultural initiatives. And we're certified by WORK180, Family Friendly Workplaces and Great Places to Work. If you're excited by the opportunity but don't meet every requirements, we still encourage you to apply. Research shows people often hesitate unless they tick every box. We value potential and passion just as much. Need adjustments during the recruitment process? Contact us at talent@netwealth.com.au Apply now and help us shape a brighter financial future!