Senior Payments Operations Specialist

<p><span style="font-size: 10pt;"><strong>Are you ready to get the Easygo Edge?</strong></span></p> <p><span style="font-size: 10pt;">Working on a global platform with millions of active users, this role examines the efficiency and security of our online payment systems, analyses patterns and trends across transactions and makes recommendations that directly shape how money moves. We're looking for a Senior Payments Operations Specialist with deep industry expertise who's ready to own that analysis and see it acted on.</span></p> <p><span style="font-size: 10pt;"><strong>What you’ll build with us:</strong><strong><br></strong>Sitting within the Payments &amp; Fraud team and reporting to the Payment Operations Manager, this is a seat with real influence. Expect to spend your days deep in the data, working out what's happening across our payment platforms and why, then turning those insights into recommendations the wider team acts on. Between that, there are customer cases to untangle, external providers to work alongside and ways of working to improve as the business scales.<strong><br></strong><strong><br></strong><em>We know that innovation ignites when we build and create together, in person. This is a full-time opportunity at our Melbourne office. You’ll work right where it all happens, surrounded by our fearless crew shipping high-impact work.</em></span></p> <p><span style="font-size: 10pt;"><strong>Who is Easygo?</strong></span><br><span style="font-size: 10pt;">We’re a high-growth, high-velocity tech company with millions of eyeballs on us every day. <em>We’re building the future of fearless tech.</em></span></p> <p><span style="font-size: 10pt;">We’re the creators behind some of the most popular brands including Stake, KICK and Easygo Games. While they command a fierce global following, our crew is employed directly by Easygo and that’s where the real fun happens.</span></p> <p><span style="font-size: 10pt;">We’re always looking for people who are hungry, humble and move fast. People who are ready to <em>Unify</em>, <em>Disrupt</em> and <em>Evolve</em> with us.&nbsp;</span></p> <p><span style="font-size: 10pt;">With us you’ll grow faster and go further. Your work has impact. And that gives you an edge you can’t get anywhere else.&nbsp;</span></p> <p><span style="font-size: 10pt;"><strong>The impact you’ll make:</strong></span></p> <ul> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Improve deposit and withdrawal experience and performance, troubleshooting technical issues and streamlining payment processes</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Act as the secondary escalation point for complex customer payment issues, from error spikes to missing transactions and other anomalies</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Analyse transaction data to identify patterns, root causes and opportunities, producing regular performance reporting that drives prioritisation</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Liaise with third party payment processors and service providers to resolve issues and keep acceptance rates high</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Support initiatives that automate routine tasks and bring efficiency, control and scalability to payment operations</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Develop and maintain documentation for workflows and troubleshooting, and train new team members on payment systems</span></li> </ul> <p><span style="font-size: 10pt;"><strong>Your track record:</strong></span></p> <ul> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Experience in payments, gambling, global e-commerce, online retail payments, fintech or with PSPs</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Strong analytical skills with experience evaluating payment conversion rates and costs</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Familiarity with a variety of online payment aggregators, platforms and gateway services</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Critical thinking and problem solving capabilities</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">High level communication and stakeholder management skills</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Proficiency with Microsoft Excel</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Ability to adapt within an extremely fast paced environment</span></li> </ul> <p><span style="font-size: 10pt;"><strong>Bonus points if you also have:</strong></span></p> <ul> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Ability to strategise and implement payment and fraud systems on a global scale</span></li> </ul> <p><span style="font-size: 10pt;"><strong>Here are our benefits and perks:</strong></span></p> <p><span style="font-size: 10pt;"><strong>Sharpening your edge</strong></span></p> <ul> <li style="font-size: 10pt;"><span style="font-size: 10pt;">The ultimate sandbox. Exciting, on-the-job learning opportunities.</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">1 in 3 of our people level up their roles every year. If you deliver, you move.&nbsp;&nbsp;&nbsp;</span></li> </ul> <p><span style="font-size: 10pt;"><strong>Competitive pay and bonus scheme</strong></span></p> <ul> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Market-synced pay that respects your craft and location.&nbsp;</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Performance-based bonus recognition based on your impact (up to 20%).</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Help us build our crew and get paid for it with our high-value referral bonus. Because great people know great people.&nbsp;&nbsp;</span></li> </ul> <p><span style="font-size: 10pt;"><strong>Other perks</strong></span></p> <ul> <li style="font-size: 10pt;"><span style="font-size: 10pt;">18 weeks paid parental leave for primary carers</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Smooth Parental Return: Ease back into work with 12 weeks of transition support, including fully paid Fridays off during your first three months back</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Access to Employee Assistance Program&nbsp;</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Wednesday massages&nbsp;</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">In-house baristas serve you free coffee, fresh juices and smoothies.&nbsp;</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Daily catered breakfast and regular company-wide events.</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Snack walls and drink fridges on every floor.&nbsp;</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Fun, modern office spaces. Pool tables, table tennis, gaming consoles and an F1 simulator.&nbsp;</span></li> </ul> <p><span style="font-size: 10pt;"><strong>We play fair. We hire fair.</strong></span></p> <p><span style="font-size: 10pt;">True to our value of ‘Play fair’ we always hire fair. Our work and our brands are fuelled by our diverse culture. We hire for talent and grit. But we never discriminate. Your race, religion, nationality, gender identity or expression, sexual orientation, age, marital, veteran, or disability status won’t affect our hiring decision, or your trajectory here. Come as you are and get the Easygo edge.</span></p>