Health Coach Manager

<div class="content-intro"><h3>About Eucalyptus</h3> <p>We're on a mission to make good health last a lifetime. More than 1 billion people live with obesity worldwide, driving preventable chronic conditions. We're here to build better long-term care.</p> <p>&nbsp;</p> <p>Eucalyptus is now part of Hims &amp; Hers, the global leader in personalised health and wellness.</p> <p>&nbsp;</p> <p>Euc is the company behind Juniper, one of the world's largest weight-management programs combining GLP-1 medication with personalised nutrition, movement support, and clinician-led care from prescribers, nurses, health coaches, pharmacists, and dietitians. Our published clinical research shows that our combined clinical and behavioural approach helps patients lose significantly more weight during their treatment with Juniper by four times.<br><br></p> <h3>Our Growth Story:</h3> <ul> <li>130% YoY revenue growth and a 90% reduction in cash burn - culminating in our $1.15bn acquisition by Hims &amp; Hers in 2026, giving us the platform to take long-term care global</li> <li>Supported over 350k patients living with obesity across our 5 markets</li> <li>Received selective NICE endorsement to provide services to the NHS</li> <li>Tailored our offering to thousands of patients in Australia, the UK, Germany, Japan and Canada.</li> </ul></div><h3>About the role (What you'll be doing)</h3> <p class="font-claude-response-body break-words whitespace-normal">This is a role for a clinician who leads: someone who thrives at the intersection of clinical excellence, coaching quality, and team performance, and who wants to shape what great health coaching looks like at Australia's leading telehealth company. You'll step into an immediate clinical leadership opportunity, before moving into a team lead position within the AU Health Coaching function as the role evolves.</p> <p class="font-claude-response-body break-words whitespace-normal">You'll step into an exciting moment. We're mid-redesign of how we deliver coaching across our expanding condition scope, with a strong operational foundation already in place and an established team ready to be led. You'll hold the team accountable to high standards, shape our nutrition position across weight management and emerging conditions, and serve as the nutrition voice in cross-functional decisions. This role reports to [Role] within the Clinical Operations team.</p> <p class="font-claude-response-body break-words whitespace-normal">In this role, you will:&nbsp;</p> <p><strong>In this role, you will</strong></p> <p><strong>Lead and develop the team</strong></p> <ul> <li>Lead and performance manage a remote team of dietitians, setting clear expectations and holding the team to them</li> <li>Run regular 1:1s and group sessions focused on coaching quality, patient outcomes, and professional development</li> <li>Build a team culture of ownership: coaches drive their own development, and you’ll create the structure that makes that possible</li> <li>Lead leaders where relevant; align stakeholders and drive accountability across the coaching function</li> </ul> <p><strong>Set and uphold clinical standards</strong></p> <ul> <li>Own the clinical standards for how coaching is delivered across the patient journey - defining the model across teams and setting quality benchmarks</li> <li>Conduct coaching audits and structured quality reviews using call rubrics and patient feedback; drive continuous improvement across coaching journeys</li> <li>Own governance frameworks and manage systemic risk across health coaching, responsible for risk performance and compliance</li> <li>Lead upskilling initiatives to enable high quality care across existing and emerging conditions</li> </ul> <p><strong>Shape our nutrition position across weight management and emerging conditions</strong></p> <ul> <li>Define how we coach across new conditions entering our platform, ensuring our approach is evidence-based and scalable</li> <li>Contribute to patient-facing content, messaging guides, and care frameworks that translate clinical best practice into coaching at scale</li> <li>Design scalable systems and optimise delivery across teams; connect service data to business outcomes to inform strategy</li> <li>Drive cross-team innovation and scale successful initiatives across the coaching function</li> </ul> <p><strong>Drive cross-functional impact</strong></p> <ul> <li>Work closely with product and patient operation teams to inform how the platform supports patient outcomes</li> <li>Represent the nutrition and dietetic voice in cross-functional decisions at a critical period of service expansion</li> <li>Use patient satisfaction data (NPS, feedback, retention metrics) as the primary lens for evaluating team and service performance</li> <li>Champion a coaching model that prioritises depth of relationship over volume of interaction</li> </ul> <p class="font-claude-response-body break-words whitespace-normal"></p> <h3><strong>About you (Who you are)</strong></h3> <ul> <li><strong>Clinically grounded:</strong> Accredited Practising Dietitan (essential), with strong grounding in medicated weight management</li> <li><strong>A proven clinical leader:</strong> You’ve managed or mentored a clinical team and can move from leading people to owning service performance and scalability. Multi-team or functional leadership experience is strongly preferred.</li> <li><strong>Quality and safety fluent:</strong> Skilled in coaching audits, quality review, and governance. You turn performance gaps into systems improvements, not just individual feedback.</li> <li><strong>A skilled behaviour change practitioner:</strong> Deep in motivational interviewing and behaviour change frameworks</li> <li><strong>A cross-functional communicator:</strong> Strong communication - you’ll be leading a remote team across time zones and influencing decisions with clinicians, product teams, and leadership.</li> <li><strong>Comfortable with ambiguity:</strong> You’re operating in a fast-paced digital health environment. You don’t need all the answers, but you know how to move forward</li> </ul> <h3><strong>Why join Eucalyptus?</strong></h3> <p>Euc is also behind a growing family of digital healthcare clinics (<a href="https://pilot.com.au/">Pilot,</a>&nbsp;<a href="http://www.kinfertility.com.au/">Kin</a>,&nbsp;<a href="http://skin.software/">Software</a>, <a href="https://www.compound.co/">Compound</a>) across men’s health and well-being, fertility, skincare, and preventative health.</p> <p><strong>Here’s what makes joining Euc unique:</strong></p> <ul> <li><strong>What’s next</strong> - Our goal for the next three years is to support <strong>1 million patients globally</strong> to live better for longer. We’re launching into new conditions, demographics, and geographies as we build a truly preventive healthcare ecosystem.</li> <li><strong>Build something world-changing</strong> - We’re on the path to becoming the world’s largest international digital healthcare company. It will be challenging, fast-paced, and deeply rewarding.</li> <li><strong>Make real impact</strong> - You will deliver work that directly shapes patient outcomes and scales evidence-based care across markets.</li> <li><strong>Accelerate your growth</strong> - You will have high ownership, continuous feedback, and dedicated development support.</li> <li><strong>Join a motivated team</strong> - You will collaborate with talented peers to solve complex clinical and operational problems at scale.</li> </ul> <h3>What’s ahead in Australia?</h3> <ul> <li><strong>Grow with us globally -</strong> Get mentorship from leaders across Australia, the UK, Germany, and Japan, collaborate with teams in the Philippines and South Africa, and explore new markets or travel internationally. Recognised on&nbsp;<a href="https://www.hatch.team/companies/eucalyptus">Hatch’s Hotlist</a> as one of Australia’s top employers, we support early-career professionals to become future global leaders.</li> <li><strong>Shape your career -</strong> Access learning budgets, conferences, certifications, peer shadowing, and a global knowledge-sharing culture.</li> <li><strong>Work where well-being matters -</strong> Experience catered wellness talks, exercise classes, whoops to track your wellbeing, free barista coffees, funded social clubs, and quarterly rooftop parties.</li> <li><strong>Innovate with purpose -</strong> Use state-of-the-art tools and contribute to bold, impactful solutions in healthcare.</li> <li><strong>Support at every stage -</strong> Benefit from parental and miscarriage leave, to health, professional development, and personal days, Whoop membership, and our Employee Assistance Program.</li> </ul> <p>&nbsp;</p><div class="content-conclusion"><p><em>At Eucalyptus, we value individuals from all backgrounds, experiences, and perspectives, and we embrace the unique qualities each person brings. When you apply, please let us know of any reasonable adjustments you may need during the interview process. We use AI-assisted tools across our business to help our teams work more efficiently, including within our recruitment process. These tools support our team — all hiring decisions are made by real people, and every application is reviewed by a member of our recruitment team.</em></p></div>