About the role
<p>Hi! We’re hipages, an ASX-listed tech company and Australia’s #1 digital platform connecting households with trusted home improvement businesses. We're on a mission to transform the home improvement industry to build better lives for everyone.</p>
<p>With teams across Australia, New Zealand, the Philippines and Vietnam, we work as one team with a shared purpose. We’re proud to be a certified <strong>Great Place to Work</strong> and <strong>WORK180’s #1 Employer for Women</strong>. At hipages, you’ll find real impact, career growth and a workplace where everyone belongs.</p>
<p><strong>About the Role</strong></p>
<p>Lead two squads driving full AI acceleration across hipages' customer operations. You'll own our Salesforce Agentforce platform and an AI Transformation squad already running a live voice AI agent in production, shipping new agents across voice, chat, email and back-office processes, with visibility all the way to our CRO, CFOO and CTO.</p>
<p><strong>Why Join Our Engineering Team?</strong></p>
<ul>
<li>Hybrid working model</li>
<li>Competitive salary, benefits, and everyday discounts</li>
<li>In-house Talent Development team to prioritise personal and career growth</li>
<li>Cross-functional collaboration</li>
<li>Hands-on learning opportunities and workshops for continuous upskilling</li>
</ul>
<p><strong>How You Will Add Value</strong></p>
<ul>
<li>Own the AI agent portfolio: running Alex (Collections Voice AI) in production and shipping new agents across customer operations, both customer-facing and back-office.</li>
<li>Co-author the AI transformation roadmap with Product Managers and business stakeholders, then drive it through to execution.</li>
<li>Own the operational health of the Customer Operations platform, including Salesforce custodianship, risk, tech debt and architectural evolution.</li>
<li>Guide architecture across a hybrid estate of vendor platform and in-house products, making clear configure-vs-customise-vs-build calls.</li>
<li>Set the engineering quality bar: CI/CD, testing, observability, security and release management and hold your teams accountable to it.</li>
<li>Partner with leaders across Service, Sales and Finance to design solutions that lift operational efficiency and customer experience, translating between technical reality and business priority in both directions.</li>
<li>Lead and develop two high-performing squads with distinct operating modes, building a culture of feedback, learning and continuous improvement — and growing the technical leaders below you.</li>
</ul>
<p><strong>About You</strong></p>
<ul>
<li>You've shipped AI into real operations: Agents, automation or ML workflows that changed how a business function runs — and know the gap between a demo and a production system a business depends on.</li>
<li>You're high-agency, outcome-focused and future-oriented, judging by outcomes rather than effort and pulling your organisation toward what great looks like.</li>
<li>You're a proven Engineering Manager of cross-functional product squads, comfortable owning rituals, performance, OKRs and delivery.</li>
<li>You're fluent in vendor-platform ecosystems: Salesforce preferred, or comparable enterprise platform depth.</li>
<li>You communicate with credibility across senior stakeholders, translating technical and business considerations both ways.</li>
<li>You bring a strong technical foundation — enough to earn the respect of senior engineers and make credible build/buy/defer calls.</li>
<li>Nice to have: Salesforce certifications, experience managing multiple teams with different operating modes, a background in marketplace or SaaS environments, and hands-on exposure to LLM/agentic tooling such as voice agents, RAG or evaluation frameworks.</li>
</ul>
<p><strong>Life at hipages</strong></p>
<p>We're more than just a workplace. We're a place where you can be yourself, do great work and grow your career. Recognised as a Great Place to Work, our inclusive, supportive culture helps people thrive.</p>
<p>You'll use the best tools and tech, with real impact on our products and customers. We invest in your development and lead with coaching, not micromanagement – it's why 85% of our team say their leader is great.</p>
<p>And there's more:</p>
<ul>
<li>Diverse, collaborative teams that love solving problems</li>
<li>Agile squads, hackathons, off-sites and roadshows</li>
<li>Extra leave for birthdays, volunteering, and more</li>
<li>Healthy snacks, continental breakfast and fresh fruit</li>
<li>Sydney CBD office near Town Hall and Gadigal Stations</li>
<li>Tailored growth support, mentoring and stretch projects</li>
<li>A vibrant social scene - we work hard and have fun doing it</li>
</ul>
<p><strong>We Prioritise Diversity</strong></p>
<p>At hipages, innovation and collaboration thrive in diverse and inclusive teams. We don't expect you to know everything - we care more about who you are as a person, a team member, and a leader. We're proud to be endorsed by WORK180 for supporting women's careers and we value diversity across culture, age, gender identity and sexual orientation.</p>
<p>Research shows that men often apply when they meet just 60% of the criteria, while women and minority groups wait until they tick every box. If you think you'd be a great fit - even if you don't meet every requirement - we'd love to hear from you.</p>
<p>We're also a Circle Back Initiative Employer, which means we commit to responding to every applicant.</p>
<p>#LI-JL1 #LI-Hybrid</p>
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