About the role
<div class="content-intro"><p><img style="display: none; max-width: 100%;" src="https://click.appcast.io/greenhouse-te8/a31.png?ent=34&e=22630&t=1701374353806" width="1px"> <img style="display: none; max-width: 100%;" src="https://track.jobadx.com/v1/i.gif?utm_pixel=224e990b-8ff4-4287-8d5d-2ff09647f181&utm_ptz=EST&utm_rqt=track" alt="" width="1"></p></div><h2><strong>About the Team</strong></h2>
<p>The Marketplace Strategy & Operations team at DoorDash is responsible for accelerating Marketplace growth, consumer engagement and retention. Using a customer-obsessed approach, we own market strategy, consumer affordability, the end-to-end DoorDash app experience and new value propositions. <br>We are looking for a hands-on builder to curate a personalised and highly rewarding consumer experience, affecting the KPIs for consumers and merchants within the Strategy & Operations team. </p>
<h2><strong>About the Role</strong></h2>
<p>We are hiring an Associate Manager to lead the <strong>in-app merchandising strategy</strong> to create a best-in-class consumer experience. You will be responsible for shaping how consumers discover, choose and order on the app by testing and scaling new features and surfaces, translating engagement and conversion data into actionable insights and managing the in-app experience for new merchant launches and seasonal Occasions. <br>Your focus will be on creating and executing on a vision to sustainably grow the consumer base across Australia, whilst balancing long-term marketplace health and promotion spend. </p>
<p>This is a highly visible team with fast feedback loops, where ideas quickly turn into live experiences and impact can be seen in real time across consumer engagement, order growth and dollars earned for merchants. The initiatives you own will directly impact merchants from the Restaurants and New Verticals teams, and you will partner closely with the Product, Marketing, Ads & Promotions teams to deliver on your vision.</p>
<p>You will report into the Manager on our Marketplace Strategy & Operations team. This is a hybrid role, with 3 days in-office (Sydney / Melbourne)</p>
<h2><strong>You’re excited about this opportunity because you will…</strong></h2>
<ul>
<li><strong>Strategise</strong> - create and execute the merchandising strategy for our consumers and merchants, considering in-app engagement, retention and order rates </li>
<li><strong>Build and execute</strong> - test and incorporate new product features in collaboration with international product and engineering teams and continually measure performance</li>
<li><strong>Collaborate daily with a broad team</strong> - you will lead Australia’s in-app experience, partnering with Sales, Marketing, Ads & Promotions teams to ensure Restaurant and New Verticals merchants meet their conversion and impression targets</li>
<li><strong>Analyse and lead </strong>- use quantitative and qualitative data to inform strategy, prioritize initiatives, define and track KPIs relating to merchandising effectiveness and communicate insights to senior stakeholders.</li>
<li><strong>Experiment</strong> - use a data-driven and customer-first approach to identify improvement opportunities and make our business 1% better everyday. </li>
</ul>
<h2><strong>We’re excited about you because you will have…</strong></h2>
<ul>
<li><strong>5+ years</strong> of experience in consulting, strategy, operations, product, technology, banking, analytics or related experience </li>
<li><strong>A bias for action </strong>- you are a relentless and independent problem solver, are a “do-er” and can influence and challenge effectively, to execute creative solutions.</li>
<li><strong>Proven analytics skills</strong> - Intermediate SQL knowledge and competency with dashboards is required.</li>
<li><strong>Strong business acumen</strong> - you are able to identify the “so what” from data, interdependencies between performance metrics and translate them into operational strategy. </li>
<li><strong>Thought leadership </strong>- you will be able to apply a framework to break down ambiguous problems and conduct methodical deep-dives into drivers of the issue. </li>
<li><strong>Exceptional cross-functional leadership </strong>and ability to manage multiple workstreams at once</li>
</ul><div class="content-conclusion"><h1><strong>About DoorDash</strong></h1>
<p>At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.<br><br>DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks.</p>
<h1><strong>Our Commitment to Diversity and Inclusion</strong></h1>
<p><span style="font-weight: 400;">We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel. </span></p>
<p><span style="font-weight: 400;">If you need any accommodations, please inform your recruiting contact upon initial connection.</span></p>
<p><em>Beware of recruitment scams: DoorDash, Deliveroo, and Wolt will never ask you to pay money or share sensitive financial information during hiring — learn more about our legitimate recruiting process at <span class="_80om1qgj _1e0c1nu9" data-testid="smart-link-draggable-inline"><span class="loader-wrapper"><span class="hover-card-trigger-wrapper" data-testid="hover-card-trigger-wrapper"><a class="_1yt4x7n9 _2rko1ssi _v56415x0 _1e0c1nu9 _16d9qvcn _syaz13af _1rkwglyw _4cvx1w55 _19itia51 _bfhkhp5a _1a3b18uv _4fprglyw _5goinqa1 _9oik18uv _1bnxglyw _jf4cnqa1 _1nrm18uv _c2waglyw _1iohnqa1 _uizt1kdv _nt751r31 _49pcglyw _1hvw1o36 _1372tlke _7ehiw5lj _1j5pglyw _1di615s3" href="https://careersatdoordash.com/recruitment-scam-awareness" data-testid="inline-card-resolved-view"><span class="_19itglyw _vchhusvi _r06hglyw _o5721jtm _1nmz9jpi _16d9qvcn _ca0qv77o _u5f31b66 _n3tdv77o _19bv1b66" data-testid="inline-card-icon-and-title"><span class="_19itglyw _vchhusvi _r06hglyw">Recruitment Scam Awareness - DoorDash</span></span></a></span></span></span> .</em></p></div>