About the role
<h2 data-pm-slice="0 0 []">Account Manager – Growth & Retention</h2>
<p>Are you a relationship-driven sales professional who enjoys helping clients grow their business while driving commercial results?</p>
<p>We’re looking for an <strong>Account Manager</strong> to join a high-performing team in Sydney, working with <strong>high-value clients on one of Australia’s leading online platforms for trades and home services</strong>.</p>
<p>In this role, you’ll manage and grow a portfolio of tradie businesses, helping them maximise their marketing campaigns, improve ROI, and scale their businesses through the platform.</p>
<p>This is the perfect opportunity for someone who enjoys <strong>building relationships, analysing campaign performance, and driving growth through smart, solution-focused conversations.</strong></p>
<h2>What you’ll be doing</h2>
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<p>Managing a portfolio of tradie clients, focusing on <strong>growth, engagement, and retention</strong></p>
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<p>Providing strategic advice to help clients maximise <strong>campaign performance and ROI</strong></p>
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<p>Educating customers on <strong>best practices for online marketing and lead generation</strong></p>
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<p>Running <strong>onboarding calls</strong> for new clients and helping them get the most from their campaigns</p>
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<p>Handling <strong>inbound client enquiries</strong> and building strong ongoing relationships</p>
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<p>Executing <strong>outbound campaigns</strong> to upgrade clients into higher-tier product plans</p>
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<p>Monitoring campaign performance and providing <strong>data-driven recommendations</strong></p>
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<p>Supporting <strong>retention efforts</strong>, including proactive engagement and collection calls when required</p>
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<p>Collaborating with <strong>Product and Marketing teams</strong> to advocate for customer needs</p>
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<h2>What’s in it for you</h2>
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<p>Competitive salary + commission structure + super</p>
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<p>Sydney CBD office with a <strong>high-performing and supportive team environment</strong></p>
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<p>Career growth opportunities with a <strong>fast-growing Australian tech platform</strong></p>
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<p>Ongoing training and development to strengthen your <strong>sales and account management skills</strong></p>
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<p>Opportunity to work with <strong>small businesses across Australia and help them grow</strong></p>
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<h2>What we’re looking for</h2>
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<p>Experience in <strong>Account Management, Sales, Customer Success, or Customer Service</strong></p>
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<p>Exposure to a <strong>target-driven or KPI-based environment</strong></p>
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<p>Strong communication skills with the ability to <strong>influence and build trust with customers</strong></p>
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<p>A <strong>customer-first mindset</strong> and ability to understand client business goals</p>
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<p>Confidence interpreting campaign performance and providing recommendations</p>
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<p>Highly organised with strong <strong>time management and problem-solving skills</strong></p>
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<p>Experience with <strong>Salesforce, online marketing, or digital campaigns</strong> is a bonus</p>
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<p>If you enjoy <strong>building relationships, helping businesses grow, and working in a fast-paced commercial environment</strong>, we’d love to hear from you.</p>
<p><strong>Apply today and take the next step in your Account Management career 🚀</strong></p>