About the role
<div class="content-intro"><h3>About Eucalyptus</h3>
<p>We're on a mission to make good health last a lifetime. More than 1 billion people live with obesity worldwide, driving preventable chronic conditions. We're here to build better long-term care.</p>
<p> </p>
<p>Eucalyptus is now part of Hims & Hers, the global leader in personalised health and wellness.</p>
<p> </p>
<p>Euc is the company behind Juniper, one of the world's largest weight-management programs combining GLP-1 medication with personalised nutrition, movement support, and clinician-led care from prescribers, nurses, health coaches, pharmacists, and dietitians. Our published clinical research shows that our combined clinical and behavioural approach helps patients lose significantly more weight during their treatment with Juniper by four times.<br><br></p>
<h3>Our Growth Story:</h3>
<ul>
<li>130% YoY revenue growth and a 90% reduction in cash burn - culminating in our $1.15bn acquisition by Hims & Hers in 2026, giving us the platform to take long-term care global</li>
<li>Supported over 350k patients living with obesity across our 5 markets</li>
<li>Received selective NICE endorsement to provide services to the NHS</li>
<li>Tailored our offering to thousands of patients in Australia, the UK, Germany, Japan and Canada.</li>
</ul></div><div>
<h3><strong>About the Role</strong></h3>
<p>We're looking for an experienced clinical professional with a AHPRA registered nursing background to join our Medical Support team remotely. You'll be a key point of contact for patients — providing clinical support and handling medical inquiries. This role is fully remote and open to anyone based in Australia who can work Sydney hours.<br><br></p>
<h3><strong>What you will do</strong></h3>
<ul>
<li>Respond to patient inquiries via a ticketing system with clear, accurate, and empathetic written communication</li>
<li>Manage inbound calls and make outbound calls to patients to address queries, concerns, and offer support</li>
<li>Maintain accurate documentation of all patient interactions</li>
<li>Collaborate with internal teams across time zones</li>
<li>Deliver a high standard of patient care while adhering to regulatory and compliance requirements</li>
</ul>
<h3><br>What you need to have</h3>
<ul>
<li>4–7 years of clinical experience in nursing (AHPRA registered)</li>
<li>Prior experience in telehealth — you know how to deliver great care without being in the room</li>
<li>Proven ability to work independently and manage your own workload with minimal oversight</li>
<li>Excellent written communication skills with the ability to explain clinical information clearly</li>
<li>Excellent telephone manner and confidence handling sensitive conversations</li>
<li>Strong attention to detail and sound clinical judgment</li>
<li>Comfortable working shifts between 8am–9pm AEST, Monday–Sunday (5 days or fewer per week)</li>
</ul>
<div><br><strong>Nice to Have</strong></div>
<ul>
<li>Previous experience with GLP-1 medications or weight management programs</li>
</ul>
<div> </div>
<h3><strong>This role is for you if</strong></h3>
<ul>
<li>You're passionate about delivering the best possible patient care and experience</li>
<li>You thrive independently in a fast-paced, digital-first environment</li>
<li>You're looking for genuine flexibility — fully remote, no office requirement</li>
<li>You can commit to Sydney time zone shifts</li>
</ul>
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<h3> </h3>
<h3><strong>Why join Eucalyptus?</strong></h3>
<p>Euc is also behind a growing family of digital healthcare clinics (<a href="https://pilot.com.au/">Pilot,</a><a href="http://www.kinfertility.com.au/">Kin</a><a href="http://skin.software/">Software</a>, <a href="https://www.compound.co/">Compound</a>) across men’s health and well-being, fertility, skincare, and preventative health.</p>
<p><strong>Here’s what makes joining Euc unique:</strong></p>
<ul>
<li><strong>What’s next</strong> - Our goal for the next three years is to support <strong>1 million patients globally</strong> to live better for longer. We’re launching into new conditions, demographics, and geographies as we build a truly preventive healthcare ecosystem.</li>
<li><strong>Build something world-changing</strong> - We’re on the path to becoming the world’s largest international digital healthcare company. It will be challenging, fast-paced, and deeply rewarding.</li>
<li><strong>Make real impact</strong> - You will deliver work that directly shapes patient outcomes and scales evidence-based care across markets.</li>
<li><strong>Accelerate your growth</strong> - You will have high ownership, continuous feedback, and dedicated development support.</li>
<li><strong>Join a motivated team</strong> - You will collaborate with talented peers to solve complex clinical and operational problems at scale.</li>
</ul>
<h3>What’s ahead in Australia?</h3>
<ul>
<li><strong>Grow with us globally -</strong> Get mentorship from leaders across Australia, the UK, Germany, and Japan, collaborate with teams in the Philippines and South Africa, and explore new markets or travel internationally. Recognised on <a href="https://www.hatch.team/companies/eucalyptus">Hatch’s Hotlist</a> as one of Australia’s top employers, we support early-career professionals to become future global leaders.</li>
<li><strong>Shape your career -</strong> Access learning budgets, conferences, certifications, peer shadowing, and a global knowledge-sharing culture.</li>
<li><strong>Be an owner -</strong> Equity for everyone means you share in our success.</li>
<li><strong>Work where well-being matters -</strong> Experience catered wellness talks, exercise classes, whoops to track your wellbeing, free barista coffees, funded social clubs, and quarterly rooftop parties.</li>
<li><strong>Innovate with purpose -</strong> Use state-of-the-art tools and contribute to bold, impactful solutions in healthcare.</li>
<li><strong>Support at every stage -</strong> Benefit from parental and miscarriage leave, to health, professional development, and personal days, Whoop membership, and our Employee Assistance Program.</li>
</ul>
<p> </p><div class="content-conclusion"><p><em>At Eucalyptus, we value individuals from all backgrounds, experiences, and perspectives, and we embrace the unique qualities each person brings. When you apply, please let us know of any reasonable adjustments you may need during the interview process. We use AI-assisted tools across our business to help our teams work more efficiently, including within our recruitment process. These tools support our team — all hiring decisions are made by real people, and every application is reviewed by a member of our recruitment team.</em></p></div>