About the role
<div class="content-intro"><p><span style="font-size: 10pt;">Please note that we will never request payment or bank account information at any stage of the recruitment process. As we continue to grow our teams, we urge you to be cautious of fraudulent job postings or recruitment activities that misuse our company name and information. Please protect your personal information during any recruitment process. While Monks may contact potential candidates via LinkedIn, all applications must be submitted through our official website (<a class="c-link c-link--focus-visible" href="http://monks.com/careers" target="_blank" data-stringify-link="http://monks.com/careers" data-sk="tooltip_parent">monks.com/careers</a>).</span></p></div><h1><strong>About the Role</strong></h1>
<p>We are seeking a high-ownership, delivery-focused Project Manager/Program Manager to join our team on a Full-Time basis. This role is designed to lead the execution of complex, large-scale projects and intertwined scopes of work for our major enterprise clients.</p>
<p>In this role, you will completely own the delivery ecosystem across your assigned portfolio. You will focus strictly on agile execution, resource tracking, and project-level financials, collaborating seamlessly with our Client Partnership and Strategy/Technical Lead teams to ensure successful, high-quality project delivery and account stability.</p>
<h3><strong>Key Responsibilities</strong></h3>
<ul>
<li><strong>End-to-End Delivery & Agile Governance</strong>
<ul>
<li>Scope Ownership: Take complete ownership of large, intertwined, and complex scopes of work across enterprise client portfolios.</li>
<li>Agile Management: Actively manage Jira sprints, backlogs, prioritization, and project documentation. Ensure tasks are properly scoped and executed to hit delivery milestones.</li>
<li>Client Representation: Attend client stand-ups and sprint planning sessions to represent progress, proactively address issues, and remove delivery blockers. </li>
</ul>
</li>
<li><strong>Resource Management & Capacity Planning</strong>
<ul>
<li>Delivery Planning: Design, implement, and maintain delivery and resourcing plans outlining the specific headcount needed for project tasks.</li>
<li>Capacity Control: Manage day-to-day task allocation and capacity management across the delivery teams.</li>
<li>Run-Rate & Pacing: Closely track ongoing run-rates and identify resourcing needs or gaps early. Proactively flag to Technical Leads and Client Partners if the delivery pace is falling behind internal revenue forecasts. </li>
</ul>
</li>
<li><strong>Commercial Control & Financial Operations</strong>
<ul>
<li>Scope & Margin Control: Manage day-to-day project financials to tightly control margins and fiercely eliminate scope creep.</li>
<li>Financial Tracking: Serve as the primary operational owner for ongoing financial cycles, ensuring project metrics directly feed into company revenue recognition.</li>
<li>Administrative Operations: Own and execute End of Month (EOM) processing, invoicing operations, and CRM/Salesforce pipeline hygiene. </li>
</ul>
</li>
</ul>
<h3><strong>What We're Looking For</strong></h3>
<ul>
<li>4+ years in a project or program manager role leading operations and owning large-scale, intertwined project portfolios for major enterprise clients.</li>
<li>Mastery of agile methodologies, Jira sprint management, backlog grooming, and running efficient client sprint ceremonies.</li>
<li>High financial discipline with direct experience tracking project run-rates, tightly controlling budgets, preventing scope creep, and running End of Month (EOM) processing.</li>
<li>Proven ability to design delivery plans, manage day-to-day capacity across cross-functional teams, and flag resource gaps early.</li>
<li>Excellent communicator who can align technical delivery teams with client expectations and confidently present progress, blockers, and timelines.</li>
<li>High-ownership operator comfortable in a fast-paced environment. Adept at navigating a clear RACI structure alongside Technical Leads and Client Partners.</li>
<li>Expert-level proficiency utilizing enterprise project tracking and CRM ecosystems (specifically Jira and Salesforce).</li>
<li>Experience with MarTech or data platforms (Adobe Experience Platform, Salesforce Marketing Cloud, Braze, or similar) is highly desirable.</li>
<li>Exposure to cloud environments (GCP, AWS) or data engineering / analytics engineering concepts preferred. </li>
<li>Google Analytics, Adobe Analytics, or Google Cloud certification experience would be an added plus!</li>
</ul>
<p><span data-sheets-root="1">#LI-CX1</span></p><div class="content-conclusion"><p><strong>About Monks </strong></p>
<p>Monks is the global, digital-first, data-driven, unitary operating brand of S4 Capital plc. With a legacy of innovation and specialized expertise, Monks combines an extraordinary range of global Marketing and Technology Services to redefine how brands interact with the world. Through Monks.Flow, its flagship AI ecosystem for marketing orchestration, Monks transforms marketing into a growth engine, collapsing timelines and connecting brands to culture in real time. By deploying bespoke intelligent agents across disciplines and delivering culturally relevant, high-impact creative and digital solutions, Monks solves key critical business challenges across the entire brand enterprise to help brands sustain long-term impact.</p>
<p> </p>
<p>Monks was named a Contender in The Forrester Wave™: Global Marketing Services, ranks among Cannes Lions' Top 10 Creative Companies (2022-25) and remains the only partner featured in AdExchanger’s Programmatic Power Players list every year (2020-24). Named Adweek’s first AI Agency of the Year (2023) and The One Show’s inaugural AI Pioneer Organization, Monks was also awarded Business Intelligence Group’s 2025 Excellence in Artificial Intelligence Award in both the Organizational and AI Product categories. As a trusted partner to cutting-edge innovators in tech, Monks earned titles such as Optimizely Experimentation Partner of the Year (2025), runner-up for the Adobe Firefly Partner Award (2024), and Workato’s AI Visionary Customer Impact Award (2024). Additionally, Monks achieved a record-breaking number of FWAs and continues to hold the most of any partner.</p>
<p> </p>
<p><span style="font-size: 10pt;">We are an equal-opportunity employer committed to building a respectful and empowering work environment for all people to freely express themselves amongst colleagues who embrace diversity in all respects. Including fresh voices and unique points of view in all aspects of our business not only creates an environment where we can all grow and thrive but also increases our potential to produce work that better represents—and resonates with—the world around us. </span></p></div>