About the role
<div class="content-intro"><h3>About Eucalyptus</h3>
<p>We're on a mission to make good health last a lifetime. More than 1 billion people live with obesity worldwide, driving preventable chronic conditions. We're here to build better long-term care.</p>
<p> </p>
<p>Eucalyptus is now part of Hims & Hers, the global leader in personalised health and wellness.</p>
<p> </p>
<p>Euc is the company behind Juniper, one of the world's largest weight-management programs combining GLP-1 medication with personalised nutrition, movement support, and clinician-led care from prescribers, nurses, health coaches, pharmacists, and dietitians. Our published clinical research shows that our combined clinical and behavioural approach helps patients lose significantly more weight during their treatment with Juniper by four times.<br><br></p>
<h3>Our Growth Story:</h3>
<ul>
<li>130% YoY revenue growth and a 90% reduction in cash burn - culminating in our $1.15bn acquisition by Hims & Hers in 2026, giving us the platform to take long-term care global</li>
<li>Supported over 350k patients living with obesity across our 5 markets</li>
<li>Received selective NICE endorsement to provide services to the NHS</li>
<li>Tailored our offering to thousands of patients in Australia, the UK, Germany, Japan and Canada.</li>
</ul></div><h3><strong>About the role (What you’ll be doing)</strong></h3>
<p class="p1">CORE (Conversion, Outcomes, Retention, Excellence) is the operational engine within the Clinical Operations team, turning clinical insight into measurable impact across the patient journey, from sign-up and consult through to onboarding, adherence and long-term retention.</p>
<p class="p2">As a Clinical Operations Associate within CORE, you will identify and resolve friction across the patient experience, working at the intersection of clinical care, operations and growth. You’ll combine analytical thinking with hands-on execution to improve patient outcomes while maintaining high standards of clinical safety and quality, directly contributing to Eucalyptus’ 2026 goals of improving core obesity outcomes, scaling globally and embedding clinical excellence into our model of care.</p>
<h4><strong>What you’ll do</strong></h4>
<p class="p1"><strong>Patient Journey & Outcomes</strong></p>
<ul class="ul1">
<li class="li2">Identify and improve friction points across the patient journey, from sign-up and consult through to onboarding and ongoing engagement</li>
<li class="li2">Support improvements to the patient experience, reducing unnecessary drop-off and helping patients access the right treatment at the right time</li>
</ul>
<p class="p3"><strong>Data, Insights & Quality</strong></p>
<ul class="ul1">
<li class="li2">Analyse patient and operational data to identify trends, inefficiencies and opportunities for improvement</li>
<li class="li2">Action clinical audit findings and support improvements that enhance patient safety and outcomes</li>
<li class="li2">Monitor key metrics including conversion, adherence, retention and patient safety</li>
</ul>
<p class="p3"><strong>Clinical Operations & Governance</strong></p>
<ul class="ul1">
<li class="li2">Work cross-functionally with clinical, operations, product and support teams to design and implement scalable process improvements</li>
<li class="li2">Contribute to a culture of continuous improvement and operational excellence</li>
</ul>
<p><strong>What we are looking for: </strong></p>
<ul>
<li class="li1">Current registration as a practising clinician (nurse, doctor, or allied health professional)</li>
<li class="li1">Minimum 2 years of post-registration clinical experience</li>
<li class="li1">Analytical mindset with the ability to translate data and audit findings into practical improvements</li>
<li class="li1">Comfortable working cross-functionally in a fast-paced, technology-led environment</li>
<li class="li1">Genuine interest in digital health, patient outcomes, and operational excellence</li>
</ul>
<h3>What’s ahead in Australia?</h3>
<ul>
<li><strong>Grow with us globally -</strong> Get mentorship from leaders across Australia, the UK, Germany, and Japan, collaborate with teams in the Philippines and South Africa, and explore new markets or travel internationally. Recognised on <a href="https://www.hatch.team/companies/eucalyptus">Hatch’s Hotlist</a> as one of Australia’s top employers, we support early-career professionals to become future global leaders.</li>
<li><strong>Shape your career -</strong> Access learning budgets, conferences, certifications, peer shadowing, and a global knowledge-sharing culture.</li>
<li><strong>Work where well-being matters -</strong> Experience catered wellness talks, exercise classes, whoops to track your wellbeing, free barista coffees, funded social clubs, and quarterly rooftop parties.</li>
<li><strong>Innovate with purpose -</strong> Use state-of-the-art tools and contribute to bold, impactful solutions in healthcare.</li>
<li><strong>Support at every stage -</strong> Benefit from parental and miscarriage leave, to health, professional development, and personal days, Whoop membership, and our Employee Assistance Program.</li>
</ul><div class="content-conclusion"><p><em>At Eucalyptus, we value individuals from all backgrounds, experiences, and perspectives, and we embrace the unique qualities each person brings. When you apply, please let us know of any reasonable adjustments you may need during the interview process. We use AI-assisted tools across our business to help our teams work more efficiently, including within our recruitment process. These tools support our team — all hiring decisions are made by real people, and every application is reviewed by a member of our recruitment team.</em></p></div>